Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
1. What sizes are available for your safety shoes?
Please refer to our size chart on the product page for detailed measurements and fit recommendations.
2. Are your safety shoes waterproof?
Yes, many of our safety shoes are designed to be waterproof. Please check the product description for specific details on water resistance.
3. What materials are used in your safety shoes?
Our safety shoes are made from high-quality materials such as genuine leather, steel toe caps, and slip-resistant rubber soles. Each product page provides detailed information about the materials used.
4. How do I know if the safety shoes will fit me?
We recommend checking our size chart and reading customer reviews for insights on fit. If you are between sizes, we suggest ordering the larger size for a more comfortable fit.
5. Can I return or exchange my safety shoes if they don't fit?
Yes, we offer a 30-day return and exchange policy. Shoes must be in their original condition and packaging. Please visit our Returns & Exchanges page for more information.
6. How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 1-2 business days and delivered within 5-15 business days.
7. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary based on the destination. Please check our Shipping Policy page for more details.
8. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.
9. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards Visa, PayPal, and other secure payment options.
10. Are your safety shoes compliant with industry standards?
Yes, our safety shoes meet or exceed industry standards for safety and performance, including CE. Specific compliance information is available on each product page.
11. How do I care for my safety shoes?
To extend the life of your safety shoes, clean them regularly with a damp cloth and mild soap. Avoid exposing them to extreme temperatures and store them in a cool, dry place.
12. What should I do if I receive a defective product?
If you receive a defective product, please contact our customer service team immediately. We will arrange for a replacement or refund as per our Return Policy.
13. Can I cancel or modify my order after it has been placed?
Orders can be canceled or modified within 24 hours of placement. Please contact our customer service team as soon as possible to make any changes.
14. Do you offer bulk discounts for large orders?
Yes, we offer bulk discounts for large orders. Please contact our sales team for more information on bulk pricing and availability.
15. How can I contact customer service?
You can reach our customer service team via email at YIZHONCO@Gmail.com or by WhatsApp at +44 7936963919.