Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy.
30-Day Free Returns:
You can return your item within 30 days of receiving it. To be eligible for a return, the product must be unused, in its original condition, and with all tags attached.
How to Initiate a Return:
- Contact us within 30 days of receiving your product.
- Provide your order number and reason for the return.
- We will guide you through the return process, including how to package the return and providing a prepaid return label.
Damaged Products:
If your product arrives damaged, please contact us within 7 days of receiving it. We will assist you in resolving the issue promptly.
Refund Process:
Once we receive your returned item and verify its condition, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to reflect in your account.
Return Shipping Costs:
We provide a prepaid return label, and the return shipping cost is covered by us.
Contact Us:
If you have any questions, please contact us at YIZHONCO@gmail.com . You can also reach us by phone or through our online customer service.
Frequently Asked Questions (FAQ):
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How will I know if my return has been received?
We will notify you via email once we have received your return. -
What if I didn't receive a prepaid return label?
Please contact us immediately, and we will resend the return label.
Thank you for shopping with us! Your satisfaction is our top priority.